Customer Service Representative

Making sure products reach their destinations safely, securely, and on-time. Part of supply chain management in charge of governing transportation and delivery efforts. Includes communications from companies, delivery riders, to dispatch all deliveries of products. The Logistics Customer Service Representative will oversee all aspects of accounts relating to the l transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export/import process deliveries of the company.Models and acts in accordance with our guiding principles and core values.Responsibilities and essential job functions include, but are not limited to the following:Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.Benchmark freight rates.Negotiate rate structures of logistics company, including consolidations, capacity, and delivery days and present finding to Management.Collect and analyze service issue and carrier quality information and develop clear and concise reports.Freight forwarding functions such as booking, issuing Delivery Orders, etc.