We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
Experience within the car rental industry is a strong advantage but not required. Industry training and on-going support will be provided by the client. The agent will be on a shifting schedule.
Primary Duties and Responsibilities include:
Taking reservations and dealing with customers on the phone, email and social media accounts.
Taking calls and responding to enquiries for our 8 car rental offices in New Zealand and Australia.
Administration of tolls, online pre-payment, reports, booking upgrades/streaming, and other ad hoc duties as requested.
Maintaining a high level of customer service and sales.
Maintaining and updating accurate records and files relevant to the job.
A BIT ABOUT YOU
Must have 2 years of experience in a phone sales or customer service role (ideally Australia and New Zealand clients) to deal with a high volume and variety of customer enquiries.
Preferably a graduate of a reputable university.
Experience working in a reservations/sales role.
Excellent Communication Skills both written and spoken.
Exceptional customer service skills and a positive "can do" attitude.
Ability to work unsupervised and collaborative being part of a team.
Strong self-management skills and ability to multi task and work under pressure.
Strong attention to detail.
Flexibility to adapt to unexpected changes.
Intermediate knowledge of the following: MS Office, exposure to CRMs, remote communication tools and shared folders
WHAT SUCCESS LOOKS LIKE
Completion of tickets.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: AEROCSR(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043