Customer Service Representaive

OVERVIEW OF ROLEWe are looking for someone to provide professional, high quality, front line customer-focused support. You will be responsible for dealing with all customer queries in relation to our services, focusing primarily on customers who need help navigating our website or understanding how their money is invested. You will be delivering a service to meet the individual needs of all customers and wherever possible resolving queries at first point of finding the answer and getting back to the customer.WHAT WE ARE LOOKING FORAttitude & aptitude are as important as experience – Swipe wallet is a dynamic business where talented people who fit naturally with our culture can thrive. We’re looking for a true customer advocate who always thinks about the impact action or inaction may have on our customers.Customer Support / Services experienceFinancial Services experienceStrong problem solving and decision-making skillsFlexible approach to working hours – shifting schedule for Morning Shift and Night ShiftAbility to engage and a genuine desire to help customersEmotional intelligence with the ability to empathies and build rapportAbility to manage relationships – customers, team members and ExecutivesKnowledge of the cryptocurrency/blockchain field is a big plus.Degree educated and Investment/wealth management experience is highly desirable but not essentialFinancial qualification (or be willing to progress towards one if made permanent) is desirableINSIDE THE SWIPEWALLET INC.Swipe Wallet is a fintech startup, offering the chance to work with new technologies in an environment filled with freedom and fantastic culture. We’re a diverse team of fun, genuine, smart people with a common mission to shake up financial services and change the way people manage their money in an intelligent easy way. We’re obsessed with customer satisfaction and we strive to deliver services that improve people’s lives. We want people who want to make a difference. Does this sound like your kind of place?