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Customer Service Rep Iii (Order Management)

Customer Service Rep Iii (Order Management)
Company:

Medtronic Cardiac And Vascular



Job Function:

Customer Service

Details of the offer

Careers that Change Lives
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let's work together to address the universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
A Day in the Life
Customer Service Rep III
Medtronic ANZ Customer Care and Supply Chain team is the main point of contact for all Medtronic customers - patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations; including Medtronic sales and marketing; service support teams. The team is responsible for delivering exceptional customer experience, and provide quality support services for our business partners to maximize value within the organization.
Customer care and supply chain teams is accountable for ensuring all orders are processed and meets Medtronic's audit/regulatory controls and business guidelines across all business groups; the team seeks to drive revenue recognition and optimize customer satisfaction by acting as the single point of contact (SPOC); processing SAP transactions/order entry; managing back order and deliveries; revenue maximization and timely invoice dispute resolution.
Key Responsibilities Coordinates with internal stakeholders and customers on pre and post sales order processing transactions. Processes received standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing. Responsible for data management, archiving and updating of purchase order, emails and customer information. Manages purchase order recognition, sorting, recording and distribution. Performs unclean and same day order entry analysis; Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities. Investigates, troubleshoots and coordinates with relevant parties to close customer issues. Handles and coordinates urgent overnight deliveries, returns and replacements. Analyzes and resolves AR invoice disputes to support Free Cash Flow. Initiates requests for customer account setup of update in customer master data. Manages stock replenishment for the Sales Reps (PAR Replenishment Processing). Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks. Evaluates billing block reports and actions accordingly. Responsible for orders to be received at the warehouse for next day delivery. Acts as gatekeeper of process compliance and reports any irregularities or non -conformance. Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders. Leads or participates in process improvement initiatives and projects. Engages in thought leadership and provides input for process improvements and efficiencies. Supports BU's objectives, revenue growth activities and operational excellence.

Must Have Minimum of 4 years of relevant experience.
Your Profile Education required: relevant university or college degree; Experience required: 0-2 years; order management experience; Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools - MS Outlook; Excel, Word, Share point, SFDC.
OTHER COMMENTS OR REQUIREMENTS: Some out of hours work will be required. Some international travel may be required (regularly / occasionally). May need to render shift catering to Australia and New Zealand markets.


Source: Whatjobs

Requirements

Customer Service Rep Iii (Order Management)
Company:

Medtronic Cardiac And Vascular



Job Function:

Customer Service

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