Customer Service Online Support Representative (Chat Support)

Skilled in;Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionFollow communication procedures, guidelines and policiesResolve customer complaints via phone, email, mail or social mediaAssist with placement of orders, refunds, or exchangesTake payment information and other pertinent information such as addresses and phone numbersAnswer questions about warranties or terms of saleCandidate must possess at least Bachelor's/College Degree in any field.Required language(s): English, FilipinoAt least 1 Year(s) of working experience in the related field is required for this position.Required Skill(s): Answering Query, Handling Conflict, Customer Service, Writing Skills, Assertive Communication, Typing SkillsPreferably Less than 1 year experience specialized in Technical & Helpdesk Support or equivalent.