Customer Service Officer (English)

**Job Summary**:
Provide customer support to M88 members, both inbound.
**Roles And Responsibilities**:
**Outbound Roles**:

- Make proactive outbound calls to newly registered members and welcome them to M88.
- Offer online and offline promotion to convince them to make their first deposit.
- Guide newly registered member to make deposit and how to navigate our website
- Conduct survey on products and services
- Make proactive outbound call to engage and reactivate sleeping members
- Offer special offline promotions and campaigns to convince member to play again in our website
- Guide member for new products and services

**Customer Service Roles**:

- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Guide customer on how to play games in M88 website and use the cashier page.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communications.
- Work closely with Team Leader and Manager to ensure excellent customer service is being delivered.
- Go the extra mile to engage customers.
**Required Qualifications**:

- College graduate
- High patience rate
- Critical thinker
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communications and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Positive attitude
- Excellent calling skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Quarterly bonus

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (required)
- Gaming: 1 year (required)

**Language**:

- English (preferred)