Customer Service Officer

Provide operational support to customers and coordinate with the tour operators, transport operators, attractions and travel related supply network.Handle inbound phone calls, email enquiries and web chats.Provides excellent customer service to all callers.Resolve customers' queries and escalate problems promptly.Resolve all issues relating to accounting, allotment, notification, cancellations, etc.Responsible for timely and accurate delivery of content and photos for new and existing attractions, sightseeing activities, transport and other travel related products.Train new tour, attraction, transport and other travel related suppliers on how to use the extranet to manage reservation on site.Assist in activation of tour, transport, attractions and travel related products.In consultation with Manager to manage supplier accounts.Manage other ad-hoc administrative requests and operative tasks.A minimum of 1 years working experience in e-commerce operation, marketing support, hotel reservation and coordination, revenue / yield management, tour operations and etc. (OTA background is a plus)Good command of written and spoken English and Mandarin - in order to liaise with Chinese speaking associatesCandidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.Detailed oriented and fast learning capabilityAble to work independent with minimal supervisionDynamic, positive and a good team playerGood computer skills requiredRelevant exposure in Tourism/OTA environment will have an added advantage.Able to work shift and on weekends or public holidays.