Customer Service Manager B I Daet

Customer Service Manager B I Daet
Company:

Sm Mart Inc.


Customer Service Manager B I Daet

Details of the offer

Job Description:
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters BUILD CUSTOMER RELATIONSHIPS Build relationships with all customers who register with the Gift Registry to foster customer loyalty RESOLVE CUSTOMER COMPLAINTS Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers AUDIT STAFF Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels) TRAIN CUSTOMER SERVICE SUPERVISORS Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis) Minimum Qualifications:
Candidate must possess at least Bachelor's/College degree Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent. Strong communication skills and phone etiquette. Required language(s): English, Filipino Required Skill(s): Customer Service Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store - Daet Full-time positions available


Source: Kalibrr


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

Related offers

Free hmo for 2 dependents i sales experts

Join our growing family! This is your chance to make a mark and establish your career while joining an amazing work environment at Buyerlink Services. As a...


From Buyerlink Services - National Capital Region

Published 18 days ago

General manager

Job Description: Job Summary: The General Manager is responsible for the overall management of all operational requirements and marketing initiatives of the...


From Euroasia Executive Search, Inc. - National Capital Region

Published 20 days ago

Sales and marketing manager

Job Description: Job Overview The Sales and Marketing Manager is responsible for the overall business development, (i.e. sales, promotion, marketing and...


From Euroasia Executive Search, Inc. - National Capital Region

Published 20 days ago

Operations manager

Job Description: Overall in charge of operations, coordination and supervision of the team Provide inspired leadership for the organization. Ensure that...


From Borland Development Corporation - National Capital Region

Published 21 days ago