Customer Service Manager - A | Monumento

Job Description:
PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets


REVIEW SALES PERFORMANCE Review sales performance, & identify branch sales hurdles resulting from process & product reviews


OVERSEE COUNTER OPERATIONS Oversee branch counters to prevent long queues, & resolve complaints from irate customers


MONITOR SUPPLIES & INVENTORY LEVELS Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations


DEVELOP A SYSTEMS CONTINGENCY Develop a contingency plan for systems downtime


TRAIN SUPERVISORS Train new Supervisors on branch operations
Minimum Qualifications:
Candidate must possess at least Bachelor's/College Degree Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent. Strong communication skills Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store Monumento Full-time positions available