Customer Service Manager

Customer Service Manager
Company:

Ikea Indonesia


Customer Service Manager

Details of the offer

Job Description:
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints. Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession Ensure operational excellence in daily operations in order to enhance the easy buying experience Support proactively with customer insights for business and functional improvements Minimum Qualifications:
We are seeking for Customer Service Manager who will report to our Customer Relations Manager. We look for someone who ensures a positive shopping experience that creates trust in IKEA Brand before, during and after their visit.


YOUR PROFILE:


Preferably from hospitality and/or retail background, with min. 4 year’s experience in related field. Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Self-confident and assertive with the ability to influence through the use of customer insight. Ability to communicate confidently and clearly in the local language(s) and English. Ability to understand the key principles of the shopping experience and customers’ expectations. Understand of all aspects of the home-to-home shopping experience. Have good knowledge of working methods according to work focus. Proven record/experience of developing people and organizations. Experienced in problem-solving and conflict-management. Experience of a leadership role. Ability to make quick decisions.


Source: Kalibrr


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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