Customer Service - Lapu Lapu City, With Or Without

**Qualifications**:
**Education**:
College Graduate ANY COURSE - WITHOUT BPO EXPERIENCE

Completed at least 2 years in College - Must have 1 year BPO Work Experience

Less than 2 years in College - Must have 2 + years BPO Experience

Senior High School Graduate - Must have 2+ years BPO Experience

**Minimum Skills to hire**:

- Excellent English communication skills (spoken and writing)
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
- Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
- Minimum keyboarding skills of at least 35 words per minute
- Amenability to work at night full-time, shifting schedules, Philippine holidays
- HYBRID Work Arrangement - amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).
**On the job you will**:

- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods and tools
- Handle customer inquiries and concern, provide appropriate solutions and alternatives
- Work closely with team leaders to drive innovative solutions to meet business needs.
**Salary**: Php18,000.00 - Php30,000.00 per month

**Benefits**:

- Promotion to permanent employee

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary

COVID-19 considerations:
All are required to wear face mask and follow the safety protocols