Job Description
Air export:
Receive and communicate booking updates and status to client, destination office, and regional office.
Send confirmed flight schedule to client, destination office and regional office.
Monitor updates on pick up, departure, arrival & departure at connecting flight and arrival at final destination
Provide processed ED copy every after departure to client
Maintain monitoring report with complete PO/FB # for billing purposes
Send pre alert
Send monioring report with billing remarks to Germany office.
Monitor billing with Operations
Sea export:
Provide long term vessel update for all destinations on a weekly basis.
Receive and communicate booking updates and status to client, destination office.
Send confirmed sailing schedule, booking and ATW to client and broker.
Monitor vessel updates and send to client and destination
Monitor updates on pick up, departure, arrival & departure at connecting vessel and arrival at final destination. For any delays, to inform the client
Maintain monitoring report with complete PO/FB # for billing purposes
Send monioring report with billing remarks to Germany office.
Send Pre alert with BL copy
Monitor billing
Sea / Air Import :
Receipt of pre alert / advise from client or Bollore origin office on incoming shipment.
Send updates to client and ask for any instructions
Always ensure to check the final destination and BL nature code
Send flight schedule to client
Send pre alert to client, monitor the arrival and hand over to broker
Key Accountabilities :
Manage account though customer careManage the relationship of customer by proactively anticipating their needs
Assist sales to gather requirements from a customer and sales commitment before transmission to Operations (Middle Office)
Provide customer feedback to middle office for continuous improvement
Prepare monitoring reports (Bollore template or Customer template)
Monitor customer satisfaction experience and Bolloré Logistics performanceReview of Bolloré Logistics commitments with customer and act upon found gaps
For larger accounts, ensure as well all required weekly/monthly KPI reports are accurately provided to customer
Contribute to measure internal KPIs with Operations (Middle Office) to narrow operational gaps and offer a better service to the customer
Be in-charge of monitoring operational performance vs. contractual commitment and prepare and report in view of MBR/QBR (Monthly/Quarterly Business Review) for key or global account
Participate in SOA review and payment collection from client/customers
Ensure resolution of complainsHandle resolution of complaints through further investigation with concerned parties
Minimum Qualifications
College Graduate in the Field of Marketing Sales and Logistics Background
3 yrs experience in a similar or related role preferably in a Logistics/Freight Forwarding industry
Resourceful, flexible, able to handle competing priorities and able to fit into an international dynamic and multi-cultural environment
Strong written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audience
Excellent analytical, organizational, and creative problem solving skills
Ability to work independently or part of a team and to show initiative and innovation
Excellent computer skills in MS Office tools (Word, Excel, PowerPoint) and ideally familiar with the use of CRM tools
Be customer and results focused
Communication and Listening Skills (Fluent in English)
