Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
**Job Type**: Permanent
**Salary**: Php27,500.00 - Php32,500.00 per month
**Benefits**:
- Employee discount
- Health insurance
- Life insurance
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (preferred)
