Customer Service Executive

Customer Service Executive
Company:

Leading Edge Executive Talent Search, Inc.


Customer Service Executive

Details of the offer

Leading Edge is a boutique talent acquisition firm that caters to some of the biggest, most progressive and dynamic local and multinational organizations across industries. We are currently looking for a Customer Service Executive (SAP) for one of our valuable clients. URGENT HIRING!
Interested applicants may submit their resumes to ********** or contact Karla at 0917.890.6211 for immediate interview schedule OVER THE PHONE (More details will be discussed during the conversation)
Responsibilities:
Accurately and timely processing of orders in the system.
Arrange customer order deliveries efficiently in coordination with third-party WH.
Ensures creation and submission of accurate Sales Invoices to the customers.
Acknowledge receipt of the orders to the customer and stakeholders and proactively provide updates on order status.
Ensure that execution of all end to end business processes are efficient, consistent, compliant, and complete. These processes include but not limited to order processing, management, and fulfillment.
Ensure efficient, consistent, complete and compliant end-end business processes
Provide active and valuable support in financial and audit matters.
Ensure cleanliness and accuracy of Customer Master Data.
Record Management - Help to maintain and developing a proper filing structure and ensuring that the records are well kept and secure. This includes customer records, permits, and certificates.
Support collection process and clearance of open payments with full collaboration with the AR Team.
Support in quarterly and annual tax filing and support and coordinate Withholding Tax Process
Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
Ensuring the adequacy of sales-related equipment or material
Responding to complaints from customers and give after-sales support when requested
Maintain a high level of professionalism to customers and colleagues.
Maintain moral obligation with a high level of integrity to avoid dishonest and questionable practices.
Fulfill any other duties that may be delegated from time to time.

Qualifications:
Graduate of a four-year course
At least 3-5 years in Order-to-Cash, preferably order management of either chemical, food, or agriculture products.
Knowledgeable in SAP Supply Chain
Amenable to work in Taguig


Source: Workbank


Area:

Requirements

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