Customer Service Clerk - Sm Cagayan De Oro Downtown

Job description

Job description

Responsible for checking all consummated sales transactions based on established systems and procedures.
**Key Accountabilities**

**1.
**Daily Operations**
- Consistently follow and abide by the company's established policies and procedures.
- Wrap and seal the items in appropriate plastic bags and attach customers' copy of the sales invoice/tape receipts.
- Check and verify accuracy of cashier's entries on sales invoices/tape receipts against merchandise purchased by customer/s.
- Request cardholder to sign on the charge invoice/sales draft then check signature and picture of cardholder to verify authenticity.
- Check, verify and confirm validation of credit memos/manually prepared invoices against tape receipts and tags on merchandise.
**2.
**Customer Engagement**
- Ensure high levels of customers' satisfaction through excellent service.
- Acknowledge the presence of customers, listen and pay attention to their needs.
- Attend to customer complaints with eagerness and understanding.
**Skills**

Strong Communication Skills

Customer Service Skills

Analytical Skills

**Qualifications**:

- Must be a graduate of any 2 year course
- Preferably with related experience
- Can start ASAP & Amenable to work in SM Cagayan De Oro Downtown

**Salary**: Php390.00 per day

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Cagayan de Oro City, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)