**Responsibilities**
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**Qualifications**:
- College graduates or college undergraduates or associate degrees
- Must have at least 1 year of BPO experience
- Open to work on a night shift
- Willing to work in Alabang
- Onsite work setup
**Salary**: Php19,000.00 - Php24,000.00 per month
Schedule:
- Night shift
Application Question(s):
- Are you open to work onsite in Alabang?
- Are you open to work on a night shift?
**Experience**:
- BPO: 1 year (required)
