Customer Service Associate [Entry Level]

**Company Description**
Accenture in the Philippines is a pioneer in Accenture's global delivery network.
Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services.
As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges.
Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace.
By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
**Responsibilities**:

- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?
**
- Must have at least 1 year BPO Experience
- Willing to go back on-site once recalled
- Must have good English communication skills
- Willing to work on shifting schedules

**Join our high-performing team and enjoy these benefits**:

- Get a chance to get up to 80k signing bonus!!
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

**Job Types**: Full-time, Fresh graduate

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 10 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

COVID-19 considerations:
Application Question(s):

- Have you uploaded your resume with your recent photo taken within the last 6 months?
Type: "YES".
Note: Applicants with no resume attached will be rejected automatically.