Customer Service Associate | Email/Chat | Japanese Bilingual | Cubao

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of a multinational retail corporation. You are also expected to meet the following:
KEY RESPONSIBILITIES:
• Responsible for handling calls and providing customer support
• Assists customer's requests and/or concerns in a friendly, confident, and knowledgeable manner
• Ensures that all issues and requests of the customer are attended
• Acquire right amount of knowledge regarding the subject of concern of the customer
BENEFITS:
• Enjoy a set of Industry-leading benefits;
• Get paid while in training
• Receive HMO upon regularization and free dependent
• Educational Support for employees
• Employee Referral Incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
MINIMUM QUALIFICATIONS:
• Fluent comprehension and composition skills in Japanese language
• High level of written communication skills; must be able to read and write Hiragana, Katakana and Kanji
• Good English communication skills
• Good understanding of email/chat etiquette