Customer Service Associate - Cebu

Responsible for generating/writing, collating and delivering contractual reporting (including ad-hoc reporting) to

customer & service management teams as per the defined scope and schedule for the customer
- Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
- Incorporating automation to enhance report generation and maintenance of the automation scripts
- Graduate of any Bachelor's degree preferably Computer Science or Engineering
- At least 1 year relevant work experience (report production, technical writing, network performance analysis)
- Knowledge of IP networking (including routing/switching, wireless LANs, WAN optimization), CCNA/CISCO certification or equivalent
- Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc.
- Good communications skills
- Willing to work on a shifting schedule and on holidays as needed