Customer Service Assistant Bacolod

**ATTEND TO CUSTOMER CONCERNS**: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing
- OPERATE POS MACHINE
Transact merchandise return transaction in the POS machine to generate Sales Return Voucher facilitate issuance of the automated Sales Invoice
- HANDLE CUSTOMER INQUIRIES
Give product & service feedback to immediate superior for endorsement to concerned department
- OPERATE IN-HOUSE SOFTWARE
Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system
- RECORD MERCHANDISE RETURNS
Facilitate endorsement of returned merchandise to respective departments
- CLEAN THE AREA
Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets

**Qualifications**:

- Strong communication skills and phone etiquette.
Required language(s): English, Filipino

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Required Skill(s)**: Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Bacolod
- Full-time positions available

**ATTEND TO CUSTOMER CONCERNS**: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing
- OPERATE POS MACHINE
Transact merchandise return transaction in the POS machine to gene