Customer Service Assistant

JOB QUALIFICATIONS
• Bachelor's Degree in Sales and Marketing or Business Management or its equivalent
• Required skill(s): customer service, problem solving, market knowledge, documentation skills, resolving conflict, analyzing information
• Must have good business acumen
• Must have at least 2 year(s) of relevant working experience in handling customer service
• Demonstrate ability to prioritize and handle multiple tasks and work with sense of urgency
• Can withstand pressure and willing to work long hours
• Good communication skills, both in verbal and written forms
• Strong analytical and decision making skills
• Applicants must be willing to work in Chino Roces, Makati City
DUTIES & RESPONSIBILITIES
Act as liaison between customers and the management in assisting and resolving product complaints, questions, service queries and other concerns relating to products and services.
• Resolves customer complaints via phone, e-mail or mail.
• Uses telephone to reach out to customers and verify customer information.
• Answers questions about warranties or terms of sale.
• Recommends solutions when a product malfunctions.
• Contact Authorized Service Center/ Technician for the service result.
• Handles product recalls/replacement.
• Attempts to persuade customers to reconsider cancellation.
• Informs customer of deals and promotions.
• Works with a customer service representative, Authorized Service Center, Service (Technical) Department to ensure proper customer service is being delivered.
• Compiles reports on overall customer satisfaction.
• Prepares and submits monthly service call reports.
• Maintains customer service data bank.