Customer Service Agent (For Online Shopping Site) - Bgc

• Coordinate and report directly to an Operations Supervisor
• Professionally handle high volumes of incoming inquiries from customers (chats, emails and voice if required)
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services.
• Resolve customer issues via one-touch resolution guidelines and/or escalated process.
• Maintain a balance between company policy and customer benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Demonstrate THE ICONIC and ZALORA culture through both behavior and attitude
• Performs other duties or responsibilities as assigned