Customer Service Agent (Fashion Retail Account)

**MUST HAVE A BACKGROUND IN RETAIL AND WITH AT LEAST 5 YEARS OF EXPERIENCE IN A CSR ROLE, WILLING TO WORK ON-SITE.
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**_PLEASE READ CAREFULLY AND APPLY ONLY IF YOU MEET THE CRITERIA.
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To be a passionate individual to deliver personalized and memorable experiences for customers.
Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.
**JOB DUTIES**
- Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
- Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
- Assist customers with their requests, orders, and enquiries and create sample request/s forms when requested.
- Provide customer service that meets or exceeds customer needs.
- Comprehend product information sheets and relay them to customers in simple terms.
**SKILLS & QUALIFICATIONS**
- **5 or more experience in Customer Service or a similar role.
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- Experienced in **retail **specifically in **fashion brands.
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- Basic **computer knowledge and typing skills.
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- Must be **friendly, outgoing, and have a conversational tone of voice.
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- Must have a **clear speaking voice** and be able to communicate well over the phone.
- Must be able to follow **set procedures including the ability to read scripts verbatim.
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- Excellent time management and problem-solving skills.
- Ability to think creatively and use initiative to work independently.
- Extremely organized and has a strong ability to work on multiple tasks simultaneously.
- People focused, work well as part of a team with great collaboration.
- Willing to work **on-site**:

- **7am to 4pm**

**MUST HAVE A BACKGROUND IN RETAIL AND WITH AT LEAST 5 YEARS OF EXPERIENCE IN A CSR ROLE.
**

**Salary**: Php20,000.00 - Php35,000.00 per month

**Benefits**:

- Company events
- Free parking
- On-site parking
- Paid training

Schedule:

- 8 hour shift
- Early shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)