Customer Satisfaction Staff

The Customer Satisfaction Staff position consists of conducting telephone surveys or interviews explaining objectives and procedures to our valued customers who participated in the customer satisfaction survey, compiling and recording results and data from interviews and surveys.

DUTIES AND RESPONSIBILITIES

- Collect, compile, record, and code results information from interviews or surveys.
- Deal with unpleasant, angry or discourteous individuals.
- Devise and evaluate methods and procedures for collecting data particularly on the survey interview.
- Explain survey objectives and procedures to interviewees.
- Identify and report problems in obtaining the data.
- Identify and resolve inconsistencies in interviewee’s responses.
- Interpret survey questions to help interviewee’s comprehension.

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.

The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.

The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.