Customer Operations Specialist E-Commerce

Davao
- Posted on December 6, 2021

**Phoenix Petroleum Philippines, Inc.**

**Job Requirements**:

- Graduate of any bachelor's degree
- Has excellent communication skills (both written and verbal)

**Responsibilities**:

- Monitor and manage day to day customer engagements in social media and orders made on e-commerce platforms
- Ensure that all transactions are processed accurately and within the SLA
- Proactively investigate and resolve customers' issues and queries for both e-commerce and social engagements
- Ensure that all customer comments or messages are responded to within the SLA and following standard communication protocols

Or mail to:
**For Visayas and Mindanao**: Phoenix Bulk Depot, Lanang, Davao City 8000

**For Luzon**: 15th Floor, Udenna Tower, Rizal Drive cor.
4th Avenue, Bonifacio Global City, Taguig

**HR Department Contact Numbers**: (02) 8403-4013 local 312 for Luzon and (082) 235-8888 local 148 for Visayas and Mindanao.