Customer Experience Executive

MAIN JOB FUNCTION:
Responsible for bringing the customers’ view, no matter how big or small, into the conversation across all silos of the business. The Customer Experience Executive will need to be in control of the three core areas: Communications, Account Management and Project Management. The main responsibility is to ensure that the customer will receive the best customer service.

DUTIES AND RESPONSIBILITIES:
Primary Duties
Ensures a smooth customer experience from phone call all the way to when the customer terminates the contract.
Contribute to internal and external communications which may include web content, social media, emails, printed advertisements and more.
Building relationships with customers and key stakeholders within the business.
Analyzing data from the surveys, complaints to diagnose data in a commercial sense and fix the solution.

Secondary Duties
Ensures that existing Company Rules and Regulation, Core Values, Safety and Standard Operating
Procedures are being implemented at all times.
Attend QMS Orientation.
Participate in company productivity programs such as SGA and QCC.
Observe / conduct cleanliness and 7S housekeeping in the workplace in compliance to the Health and
Safety Standards set by the company.
Perform other duties that may be assigned from time to time.

JOB QUALIFICATIONS:
Bachelor’s Degree in Marketing, Business, or related field
At least a minimum of 3 years experience in the field of Marketing.
Excellent oral and written communication skills
Flexible and Multi-tasker
Results driven and highly creative
Can communicate effectively in different levels
Highly organized and trustworthy

Experience:
Marketing: 3 years (Preferred)

Education:
Bachelor's (Required)