Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Seller Support Associate - English

DESCRIPTION:The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be respons...


From Mygwork - National Capital Region

Published a month ago

Food Service Attendant

Job descriptionResponsible in assisting with the preparation and the serving of food and beverages ,RTE goods t ocustomers**Job Description**:- Must possess ...


From Robinsons Supermarket Corporation - National Capital Region

Published 24 days ago

Front Office Associate

**Duties and Responsibilities**:*- Review arrivals noting special requests, blocking rooms as needed.- Process check-in and check-out of hotel guests in a co...


From Harolds Evotel - National Capital Region

Published 24 days ago

Customer Service Team Leader

Mediator between Sales Mangers and CS staff - explain instruction from Manager to CS staff and gather opinion from CS staff- Give advice on assignment of CS ...


From Nagase Philippines International Services Corporation - National Capital Region

Published 24 days ago

Customer Channel Analyst

Customer Channel Analyst
Company:

Eastvantage Business Solutions Inc.


Details of the offer

Job Description:
Responsible for:


The role is responsible for ensuring complete customer satisfaction for customers when dealing with the organization, providing end to end sales support, acting as a point of escalation for customer complaints and providing recommendations for resolution of disputes in consideration of the commercial implications of actions taken and ensuring all issues are dealt with in accordance with legal and regulatory compliance aspects.


Main activities:


35% - Customer Experience and Legal Compliance


Investigating and resolving customer complaints and/ or prioritizing escalations ensuring all issues are dealt with in accordance with legal and regulatory compliance; Liaise with external carrier account or escalation managers to negotiate and promote positive customer experiences; Act as an intermediary between sales and other divisions of the BC Business, in the context of escalations and customer enquiries; Manage TIO complaints to the best possible outcome; Assist with the ongoing management of the customer tracking engine across the AAPT BC business (ConnectWise); and Review and improve internal processes to ensure legal and regulatory compliance as well as operational sustainability. 35% - Migration Coordinator for NBN Rollout Project


Note: Project estimated completion date 2021, dependent on NBN rollout.


Design, manage and communicate the NBN disconnection and migration process from; PSTN and ADSL to NBN; and MBE to Fibre.


Manage related complaints and escalations in a timely manner and to the best possible outcome; and Liaise with the NBN Migrations team to receive updates and minimise impacts to our customers. 20% - Sales CONNECT ANZ


Provide end to end sales support, from initial enquiries through to implementation and post-delivery escalation support; Respond to customer enquiries or redirect as appropriate; Understand the customer's objectives, buying criteria and decision making processes in order to provide quotes and proposals for effectively tailored solutions for their business; and Arrange for execution of relevant paperwork to deploy new products and services. 10% - Channel Sales Support


Develop product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution, by: Actively participating in Partner recruitment, development, planning, and strategy; Assisting with the development and negotiation of new products, plans, price and volume discounts; Assisting with the running of partner briefing and training sessions for clients and staff; Following up on partner commissioning inquiries;


Responding to existing and new customer inquiries or redirect as appropriate; Acting as an escalation point to investigate and provide recommendations for resolution of customer complaints; Understanding customer's objectives, buying criteria and decision making processes in order to provide quotes and proposals for effectively tailored solutions for their business; and Ongoing maintenance, analysis and reporting of customer base to propose strategies to assist with re-sign of existing customers and identifying opportunities for follow up in order to maintain and grow revenue for the organization. Minimum Qualifications:
Customer-focused – attentive, patient and empathetic to customers’ needs. Effective communicator with excellent presentation and interpersonal skills. Ability to problem-solve, influence and negotiate. Goal-oriented and able to self-motivate and perform under pressure. Desire and ability to stay up to date with and absorb new technologies/product knowledge. Contribute to an environment of continuous process improvement. Experience in a customer facing role within a fast-paced customer service setting essential. Previous Telecommunications Sales experience preferred. Customer service exposure within the IT industry desirable.


Source: Kalibrr

Job Function:

Requirements

Customer Channel Analyst
Company:

Eastvantage Business Solutions Inc.


Built at: 2024-03-29T14:23:07.797Z