Customer Care Specialist

Description:
Job Description

www.myrxvalet.com
Rx Valetis an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.
Our core mission is to delight our customers and turn them into Raving fans. You are our customer’s advocate and Rx Valet’s champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet’s champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

Responsibilities
Intimately learn all aspects of our product, business and process and become a subject matter expert.
Willingness to help solve problems with a positive attitude.
Field calls from a variety of sources, from doctors to pharmacies to patients
Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
Solve issues independently when they fall outside of script.
Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:
Full Time
Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)
Requirements:
Qualification and Requirements
· Fluent verbal and written English communication skills.
· A minimum of two years of professional B-to-B telephone customer service experience with successful performance
· Prior experience in the Pharmacy Industry. We Prefer Pharmacists or Pharmacy Technicians.
· Home computer with stable internet connection for video meeting is a must.
· Strong phone presence in a support/service capacity
Patience, empathy, respectfulness, and confidence
Strong technical aptitude and ability to learn new software.