Specialist 2, Customer Care
Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including a seamless, high-quality front-to-end support. By joining us as aSpecialist 2, Customer Care, you get to echo this promise as Emerson’s frontline representative providing outstanding 24/7 customer care experience.
In this capacity, you will be given the opportunity to leverage on your customer care experience by handling escalated customer contact inquiries and provide appropriate solutions. This gives you a very vital role in shaping the customer’s first impression on Emerson and the solutions we offer.
This role is expected to support continuous improvement projects that ensure Emerson consistently meets and exceeds customer’s expectations and gives them engaging customer support solutions.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.
IN THIS ROLE YOU WILL:
Respond, log, and monitor non-engineering customer chats, calls and e-mails (general and commercial inquiries) in our business systems (OSvC incidents, CRMoD leads, opportunities, SRs).
Create reports of captured leads, opportunities, orders and campaigns based on standard templates
Plans, assigns and directs works to team members to manage workload and optimize team performance
Create and executes basic/overview/awareness training on product, process and business tools
Support projects related to quality improvement (e.g. Problem Solver, QMS, etc.)
FOR THIS ROLE YOU WILL NEED:Bachelor’s Degree in any 4-year course, Business/Management-related is an advantage
Minimum of 3 years relevant experience in a global contact center environment with primary focus on customer service/care role via chat, phone and/or email
Real-world experience in developing content and managing social properties in a professional environment with consumer-facing channels/messages
Advanced knowledge on MS Office Application
Advanced knowledge on MS Excel (customer data reporting and analysis)
Above average communication skills (oral and written)
WHO YOU ARE:
You have a strong drive for results and exhibits passion and enthusiasm to get things done. With excellent communication skills, you are able to effectively communicate ideas and influence key stakeholders. You are interpersonal savvy and able to collaborate and effectively work with people across any level.
Our Offer to You:Make a difference with the work you doBy joining Emerson as aSpecialist 2, Customer Care, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our Customers. Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.Get to Know Us
Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com