Customer Care | Night Shift Weekends Off | Fully Remote Application | Bpo Exp Preferred

Account:Financial
Region:North America & Canada
Salary and Benefits:
Competitive salary package inclusive of the basic pay, allowances, and incentives.
HMO with up to 4 dependents (LGBTQ+ and domestic partners are eligible)

Life Insurance

Retirement Plan

Weekends Off

Monthly attendance bonus

Performance bonus

Up to 34 paid annual vacation leaves and 15 sick leaves

FREE Parking space

Responsibilities:

Excellently comprehend and communicate information to corporate clients when it comes to their accounts.

Ensure good quality in customer experience and client services management for long
lasting and beneficial relationships.
Exhibition of problem solving and resourcefulness for client concerns.

Time management and productivity efforts for optimal operations.

Responsible in creating and maintaining a strong collaborative team and customer working relationships while providing excellent customer service.

Document and track significant participant discussions or complaints.

Minimum Requirements:

At least 2 years of college education and at least 3 years of BPO experience
Excellent verbal and written communication skills in English.

Standard qualities of adaptability, communication, solution focus, excellence, and collaboration.

Background in Finance is a plus! (Education, Training, Job experience, Account experience considered)

B2B Account Management / Project Management / SME / Team Lead experience are a plus!

Organization Perks:

Training and development opportunities

Internal clubs and organizations

North American client exposure

Financial services account exposure

Note: Maximum salary depends on recruiters' assessments.