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Customer Care Generalist

Customer Care Generalist
Company:

Schneider Electric


Place:

Cavite


Job Function:

Other

Details of the offer

We are looking for an experienced Customer Care Generalist to help us cater to Phone and Chat contacts and processing bFO Cases.
What will you do?
• Executes order administration functions to perform order processing transactions in the ERP and CRM applications.
• Works closely with Fulfillment and Project Coordinators to manage orders and process them in a timely fashion.
• Additional responsibilities include filing and continuous cross-training in all forms of order entry, including EDI
transactions Inbound Call Specifics:
- Receive calls and chat inquiries from the customer
- Able to resolve customer inquiry/inquiries
- Knows the E2E order management handling (From P&A to delivery and invoice status)
- Able to resolve customer complaints
• Ensuring Quality of Calls and Cases processed
• Process task allocated revolving around CCE to meet TAT
QualificationsWho would be successful?• Candidate must possess at least a Bachelor's/College Degree in any field.
• Applicants must be willing to work in Cavite.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
Primary Location
: PH-40-Cavite
Schedule
: Full-time
Unposting Date
: Ongoing


Source: Jobs4It

Job Function:

Requirements

Customer Care Generalist
Company:

Schneider Electric


Place:

Cavite


Job Function:

Other

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