Customer Care Associate

What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients.

As a Teammate, you must:
Provide customer satisfaction and experience
Meet and exceed client mandated KPI's (Key Performance Indicators)
Be aware of TaskUs policies and keep things confidential
Provide feedback to management concerning possible problems or areas of improvement
Participate in training to improve work performance

So, do you have what it takes to become a teammate? We’re looking for someone who:
Is willing to work on shifting schedules
Has call experience (a plus but not required)
Has strong verbal, written & comprehension skills
Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications
Meets the typing requirement (40WPM for Voice & Non Voice)
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Can multitask and has high attention to details
Is self-motivated, can work independently, and contribute to cross-functional and global teams
Is flexible and can quickly adjust to frequent process and information changes
Can work under pressure

We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans!
Does this job allow hires to work fully remote? Only temporarily due to COVID-19.
Are you this ridiculously good? Then TaskUs is for you.
Can meet the technical requirements below:

Operating System: Windows 10 Genuine License
CPU: Intel or AMD
CPU Speed: 2.0 Ghz (2 cores) or 1.4 Ghz (4 cores)
RAM: 8GB
Hard Drive Available Space: 20GB
Graphics Resolution: 1024 x 768 pixels
Internet Speed: 5 mbps
Network Latency: Ping less than 60ms
Headset: With noise cancellation feature preferred
Webcam: Any