Customer Care Agent

Purpose:Responds to customer queries, complaints, issues and concerns via voice and non-voice channels in adherence to the agreed business standards and metricsAnalyzes customer issues and concerns and provide accurate solution/s.AREAS OF RESPONSIBILITYResponds to customer queries, complaints, issues and concerns via voice and non-voice channels in accordance to the set targets and objectivesDocuments and reports all transactions transpired on a daily basisAdministers after sales requests from the customerApplies technical knowledge and procedures in addressing customer concernsCoordinates with other departments if needed Meets and exceeds personal/team KPIsEducation: Minimum Educational Qualifications for this positionCandidate must be at least Senior High/Vocational graduate or at least college level (2 years undergraduate is accepted)Relevant Experience:Minimum 6 months to 1 year experience in customer service or with related work experience (if new hire)BPO experience is an advantageBusiness Understanding:Knowledge in efficiently responding to external customers via voice and non-voice channels in adherence to agreed business standards/metrics