We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
Work closely with management to delight new and existing customers
Tasked to provide customers with exceptional levels of service and turn them into passionate advocates
Ensure that the customers leverage more of the platform and ultimately become customers for life.
Ensure that customers are familiar with the client’s services by providing answers to any question or inquiries that they may have responsible for a positive and pro-active customer experience and will be the first point of contact for client’s Sales Team and Customers
A BIT ABOUT YOU
1-2 years in customer service
Must have the ability to multi task
A team player and thrives on Customer care
Can adapt in a fast paced predominately inbound customer service environment.
Efficiently able to answer calls and respond to inbound email enquiries.
Exceptional communication & customer service skills
Outstanding problem solving/trouble shooting skills
Ability to build strong relationships with customers and within the team
Highly organized and efficient with great attention to detail
Pro-active, Trustworthy, Committed, Self-Motivated
WHAT SUCCESS LOOKS LIKE
Excellent feedback from customers.
High customer satisfaction.
Achievement of KPIs.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
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Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.