• Providing excellent customer service by resolving customer complaints and issues.
• Maintaining accurate records of customer interactions and transactions.
• Updating customer information in the database and ensuring its accuracy.
• Collaborating with other departments within the organization to resolve customer issues.
• Following scripts or guidelines provided by the company to handle calls effectively.
Qualifications:
Graduate of Bachelor of Science in Accountancy or any equivalent
At least 6 months call center experience handling billing or any accounting-relevant task
Recognize, apply and explain your product or service knowledge
Flexible in shifting schedules
Willing to work full-time on-site in Makati Office
