About iRESTORE Laser At iRESTORE, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty. We are at an inflection point in our growth curve and are searching for a CS Manager to join us on our journey to become a major global beauty brand.
Ideal Candidate: The CS Manager leads and optimizes the customer service team to ensure high-quality support and efficient operations. This role focuses on driving team productivity, maintaining organized documentation, and ensuring that all customer-facing and internal resources are regularly updated. Strong leadership, process automation, and collaboration with other departments are key to success.
The ideal candidate has: 5+ years of experience in customer service operations, preferably in e-commerce or a related field.Proven experience leading teams, improving performance, and meeting KPIs.Strong data analytics skills with experience using customer service platforms (e.g., Zendesk, Gorgias).Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).Excellent leadership, communication, and problem-solving skills.Ability to adapt to new technologies and drive continuous improvement. What you'll do: Our Core Values and what we built our culture around: WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisionsPROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisionsWE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goalsOPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparencyCONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the tablePASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture Company Benefits: Medical and dental benefits after 6 months of tenurePaid Time Off (PTO) for all full-time team membersHigh growth trajectory with quarterly/annual reviewsQuarterly Internet Reimbursement Gym membership credit – your physical and mental health is super importantWork from anywhere - this is a remote opportunityAnnual Team Bonding Event