Cross Border - Returns Lead

Job Description:
Responsible for the entire returns process
Manage and monitor performance of the team
Ensure no ageing parcels and backlog management
Anticipates uplift of volume and forecast manpower needed
Ensures compliance to SLA
Communicates and coordinates with stakeholders such as Customer Service, logistics and regional team
Able to conduct audits and health checks on good warehousing practices to drive issue-resolution with the team
Ensure that all controls are in place, and system information/s are correct, trackers are updated
Drive process improvement and system enhancements for more efficient returns operations
Creates SOP on quality control of parcels and establish decision points

Requirements:
Have experience in managing a team
Experienced in warehousing, logistics, B2C business is a plus
High level of leadership skills and able to work in a fast paced and dynamic environment
Willing to work at Plaridel, Bulacan Central Luzon