Manages a team of collection specialists and analysts who investigate delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims. Manage efforts and/or refer accounts to third party action when internal collections are not effective.
Key Responsibilities
Work with the Customer Operations/ Global Credit Management team to define and implement best practice Credit control with Order Management and business stakeholdersResponsible for the delivery of regional/sub-hub's financial results, including cash collections, DSO, aged debt, and reserves against revenue
Achieve and maintain high levels of customer service and satisfaction working with Sales and Account Management team
Explore ways to improve cash collection efficiencyProvides leadership, guidance and support in the development of credit management staff
Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)
Ensure that all global credit control policies and procedures are complied
Liaison on legal issues
Consolidate monthly Regional Credit Control Report and any ad hoc reporting
Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordingly and verbally in the desired languages.
Qualifications
Strategic thinker able to develop plans to improve function
Ability to communicate with colleagues and customers, both written and verbally in the desired languages
Proven experience in a leadership role including team management and mentoring and coaching skills
Ability to drive performance and ensure results delivery
Solid relationship management skills
Understanding of performance measurement
Understanding of the financial markets
Good project management, troubleshooting and problem solving skills with excellent decision making skills.
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
LocationsManila-Philippines
