Plan and execute a systematic collections strategy for accounts receivable and holds the Credit and Collections team accountable for carrying out this strategy. Listen to understand issues brought forward by our internal and external customers.
Bring internal account managers together with our external customers to resolve these issues. Taks appropriate action to overcome situations preventing collection of past due accounts such as:
Payment disputes Insolvency situations Customer concerns Purchase order errors Pricing errors Shipping errors Unearned discounts, etc. Assume lead role of Account Manager on escalated accounts in addition to owning a portfolio of key accounts. Travel to internal meetings and customer visits within our territory. Prepare monthly and ad hoc reporting for the Executive team and Account Managers on the accounts receivable portfolio. Establish credit limits for new customers and reviews credit limits for existing customers, in accordance with the company’s credit policies. Train, develos, and supervise Credit and Collections Associates. Review department organization, staffing, and workload to insure proper deployment of resources.
Understand each Associate’s job duties and responsibilities. Identify and implement process improvements. Support the timely completion of the monthly financial closing.
Complete audit requests. Assist in completing all other compliance/reporting requests related to cash collections and the accounts receivable portfolio. Minimum Qualifications:
Average to good knowledge in computer applications. Average to advanced written and spoken English. Assertive, analytical, and detail oriented. Amenable to shifting schedules, including night shifts. Preferably Filipino.