Coordinator, Operations Performance & Strategy

**About us** IHG®** is one of the world's leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners.
IHG franchises, leases, manages or owns nearly 5,367 hotels and 799,923 guest rooms in almost 100 countries, with nearly 1,718 hotels in its development pipeline.
IHG also manages** IHG® Rewards Club**, the world's first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.
We bring **True Hospitality** to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world.
Individually, these are strengths.
Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.
**Your day to day** KEY RESPONSIBILITIES**

**Job Summary - (Role Summary)**

**Essential Duties and Responsibilities**
- At the direction of the Senior Operations Manager, independently complete special projects pertaining to supporting our partner teams.
- Regular electronic data management work.
Update IHG and partner databases.
**What we need from you** REQUIRED QUALIFICATIONS**

**Education**

Bachelor's degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience.
**Experience**

At least 2 or more years progressive work-related experience with demonstrated proficiency in customer service in the service/hospitality industry involving hotel operations.
**Technical Skills and Knowledge**
- Demonstrated knowledge of hotel operations Owns Not applicable Influences.
- Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user.
Must be able to provide clear instructions and remain composed and professional when handling emergency situations.
- Demonstrated ability to keep current with industry trends/changes.
- Demonstrated attention to detail and ability to manage multiple tasks/clients required.
- Demonstrated aptitude to learn and adapt to fast changing environment and modify plans as needed.
**What we offer** Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits**:

- Regularization of employment after 3 months
- Hotel Discounts Worldwide for you and your family and friends
- Retirement Plan
- Medical Insurance (for employee and immediate family members)
- Dental Insurance
- Life Insurance
- Accident Insurance
- 30 days Leave Credits (15 days convertible to cash)
- 20% night differential pay
- Global Recognition Programs
- Global career opportunities, training and room to grow opportunities
- Great location
- And Much More!
Job Reference: EMEAA37209