Contract Management Coordinator

Contract Management Coordinator
Company:

(Confidential)


Contract Management Coordinator

Details of the offer

Client Industry: SHARED SERVICES Job Description and Qualification: This is a direct hire to our client in Clark, Pampanga.
Contract Management Coordinator
Job Description:
OperationalAchieve agreed SLAs and KPIs in support of team goals
>Maximise contract billing.
>Manage, Maintain and bill customers.To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.Work closely with Key stakeholders to ensure contracts are created and administered accurately.Manually create Service and Lease contracts in Oracle, as and when required.Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s.Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately.
Customer ServiceTo respond and resolve all customer issues and enquiries within the agreed SLA time frames
>Work with Accounts Receivables to resolve disputes and minimise aged debt issues.
>Liaise with relevant key stakeholders to ensure contracts are effectively maintained.
Job Qualifications:EssentialSpecialist Knowledge: product, solutions & knowledge to understand for service/lease revenue & customer satisfactionPrevious Industry Experience: customer centric, accurate data entry and strong analytical skills.Bachelor’s Degree holder in any business-related discipline.Personal qualities:Strong communication internal and external customer issues and to find ways to exceed customer expectations.Proactive & problem-solving skills.Excellent organization and planning skills.Attention to detail and quality conscious.Able to interpret, manipulate & use different forms of complex data.Salary:
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Source: Jobs4It


Area:

  • Call Center - Customer Support / Customer Service Coordinator

Requirements

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