**Department: Operational Excellence **Job Band: N/A *Reporting To: Director, Operational Excellence
Job Brief
We are looking for a professional Continuous Improvement Manager who will own and oversee the planning and implementation of continuous improvement projects.
The role takes responsibility for successfully overseeing a project from start to finish. You will be driving the implementation and operationalize the plans based on agreed measures. The projects you own will span to various areas of operations, from systems implementation, new feature releases, process improvements, and new product roll-outs.
The Continuous Improvement Manager is important for our growth and business, success in this role opens up opportunities for the business to rapidly grow and scale our operations. Your ability to drive and complete deliverables will provide high impact to the growth of the Cebu organization.
Responsibilities
Helping define, build and scale the new Continuous Improvement and Project Management function
Define scope of projects. You will take ownership in identifying key deliverables and goals for the project.
Identify key inputs and resources needed to implement improvement projects. Partner with product, business development and engineering to help identify design specifications
Develop transaction protocols, decision trees, and dashboards needed to execute projects.
Align with operations leadership to help build, train and equip frontline teams.
Lead and participate in project planning and reviews.
Track the execution and progress of deliverables. Provide corrective and preventive measures when projects are delayed.
Identify and implement improvement initiatives. Collaborate with stakeholders to develop improvements and enhancements to tools and systems
Lead quality control for project processes. Provide corrective and preventive measures for errors.
Requirements
3+ years of continuous improvement and/or project management experience.
Deep understanding of project management and continuous improvement techniques and tools.
Experience working with healthcare operations a plus.
Experience in strategic planning, risk management and/or change management.
Strong organizational and analytical skills, with excellent verbal and written ability.
Ability to think through problems deeply and thoroughly
Excellent decision-making and leadership capabilities.
Bottom Line
You have to be ready to hustle! We move fast...done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.
