Consultant (D365)

**Requisition Number: 89258**

**Role Purpose**:
Provide outstanding client experiences while supporting our clients to achieve their desired outcomes through the use of Modern Apps (e.g.
Microsoft Dynamics CRM, Power Apps) as part of our Managed Services team.
**Principle Accountabilities & Responsibilities**:

- Provide timely and clear communication and delivery of client interactions (e.g.
Incident and Requests) related to our contracted services.
- Perform routine maintenance of the client environments.
- Perform configuration, administration, and migration of Microsoft Dynamics CRM and Power Platform environments
- Participate in Swarming activities to provide an exemplary Client support experience.
- Utilise tools and knowledge bases when resolving issues.
- Continuously enhances and add to our knowledge bases.
- Ensure client platforms are available, secured, optimised, and performing within agreed thresholds.
- Identify improvement opportunities as well as adopting to new methods and best practices.
- Follow technical standards and patterns provided by our Services Enablement and Standards team.
- Ensure that all contracted services allocated to you are delivered effectively and efficiently.
- Ensure SLA achievement and high level of client satisfaction (CSAT).
- Working with the client and operations teams to identify and manage service improvement activities.
- Work jointly with Service Delivery Manager(s) during life of agreement with client to ensure we meet our promises.
- Work jointly with Client Success Managers during onboarding of clients and transitioning projects into operations.
- Building trusted and maintaining relationships with key client contacts.
- Collaborating with Client Success Managers on overall client health, adoption, expansion, and renewals.
- Identify opportunities to improve and add value to ITSM processes, aligned to ITIL principles.
- Available to actively participate in the after-hours on-call roster.
- Collaborating with Client Success Managers on overall client health, adoption, expansion, and renewals.
**Key Skills, Knowledge and Experience**:
Essential
- Proven experience with supporting:

- Dynamics 365 or Dynamics CRM 2016
- Dataverse
- Canvas and model-driven Power Apps
- Power Automate cloud flows
- Dynamics 365 plugins
- Proven experience with supporting minimum 3 of the below:

- Power Platform managed & unmanaged solutions
- Power Platform environment management
- Azure DevOps & GitHub repos and release pipelines
- Experience with complex CRM customisation including integration and data migration
- JavaScript, JSON, Web APIs
- SSIS, SSRS

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.
For a comprehensive list of physical demands and work environment for this position, click here.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S.
Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.