Community Support Representative | Pasig

Community Support Representative | Pasig

Sitel Philippines Inc.

Community Support Representative | Pasig

Details of the offer

Job Description:
As a Customer Service Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.

Responsibilities Manage large amounts of incoming calls and/or Generate sales leads Identify and assess customers’ needs to provide solutions Build sustainable relationships and trust with the customer through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet individual/team targets and metrics Handle customer complaints, provide appropriate solutions and within the set time limits Follow up to ensure resolution Process customer accounts and keep records of customer interactions Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Minimum Qualifications:
Requirements Customer Service orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Completed at least 2nd – year in college High School graduates with at least 6 months to 1-year call center experience 30WPM Typing Skills

Source: Kalibrr


  • Call Center - Customer Support / Telephonist


Related offers

Customer service associate

Job Description: We are actively seeking self-driven individuals to fulfill our Customer Service Associate roles. ZEN Rooms is rapidly expanding and we require...

From Zen Rooms - National Capital Region

Published a month ago

Japanese speakers | customer service representative (as)

Job Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services...

From Rightrecruit Corporation - National Capital Region

Published a month ago

Customer service representative - customer happiness champion (day shift & non-voice)

Job Description: What you’ll bring A positive, can-do attitude that favors creativity over complexity. You are solutions-focused and can think on your feet to...

From Sendle - Ilocos Norte

Published a month ago

Knowledge management specialist

Job Description: Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas) Craft, edit and produce documentation...

From Careers At Ayala Group - National Capital Region

Published a month ago