Community Manager

College graduate with at least 2 to 3 years of contact centre experience in a banking or financial services environment
Minimum 2 to 3 years experience in customer experience
Handled all customer service call types such as deposit accounts, personal loans, and general customer service queries
Strong communication skills
Strong analytical and investigative skills
Strong problem solving skills
Superior customer service orientation
Data management skills
Superior sense of urgency
Excellent critical thinking skills
Excellent writing skills
Hands on experience with social media management
Ability to identify and track relevant KPIs