The Community Director manages the apartment community as a business unit to achieve pre-determined marketing and financial results. They implement company policies in leasing, accounting, resident relations, management reports and product maintenance and appearance. The Community Director trains, supervises and motivates on-site office personnel, and directly supervises the Maintenance Supervisor and Assistant Community Director.
Essential Duties include the following (other duties may be assigned):
I. Financial Responsibilities
Maximize Revenue and Cash Flow through:
· Collection of Income
· Maximize gross rent.
· Minimize vacant and delinquent rent loss.
· Maximize miscellaneous income items.
· Minimize delinquencies through diligent pursuits of past due accounts.
· Control Expenditures - Plan, schedule and control expenditures within your control to obtain products and services at minimum cost.
· Authorize spending decisions within the pre-determined spending limits for budgeted and non-recurring items.
· Review and approve purchase orders and payables.
II. Marketing Responsibilities
· Perform routine market and product analysis.
· Communicate competitive rents based on survey information in order to meet or exceed budget objectives. Downward price adjustments require prior Eos approval. Upward price adjustments may be implemented based on market demand.
· Generate traffic in the most cost effective manner.
· Prepare market plans when occupancy and availability fail to meet period objectives. This includes all direct marketing activities as well as ensuring communication exists between local businesses and employers to make them aware of current pricing and offers.
· Develop and display trailblazer and bootleg signage – the Community Director is responsible for finding bootleg locations, obtaining permission from property owners and monitoring all signage leading to the property. (Check local signage ordinances for compliance.)
· Responsible for tracking and evaluating the effectiveness of advertising and making recommendations to the Regional Manager regarding changes and modifications.
III. Leasing Responsibilities
· Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community.
· Check the answering service for messages and follow up on all messages as necessary.
· Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and / or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards.
· Lease apartments to qualified prospects.
· Schedule move-ins in such a way as to minimize rent loss.
· Escort a future resident to an apartment home and to all amenity areas.
· Drive a golf cart or walk with prospects to any and all areas around the property.
· Complete all necessary paperwork and verify / approve all lease files for applications prior to the acceptance of each resident.
· Turn in traffic and phone recap weekly to Regional Manager.
· Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit.
· Supervise the leasing of apartment homes. Motivate staff by helping them to establish daily, weekly and monthly goals, by rewarding good performance, and by serving as a role model salesperson and professional.
IV. Customer Service Responsibilities
· Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
· Read and/or listen to resident requests/complaints.
· Receive resident complaints in a calm and open manner.
· Attempt to resolve problems quickly.
· Carry and deliver flowers, newsletters, correspondence, etc. to residents' apartments.
· Direct and maintain daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Identify and implement creative programs to offer services to residents.
· Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
· Use effective negotiation tactics to retain current residents in order to renew lease terms.
V. Leadership Responsibilities
· Motivate the staff and give consistent verbal and written feedback on a regular basis in order to continuously educate and improve staff performance.
· Schedule the work of on-site staff.
· Train and develop subordinates (provide on-the-job training and schedule company training).
· Conduct staff meetings weekly.
· Conduct Performance and Salary Evaluations in accordance with scheduled review cycles.
· Hire and terminate staff according to company guidelines and policies.
· Administer disciplinary action in accordance with company policy.
VI. Administrative Responsibilities
· Ensure that company policies and procedures are being followed by onsite staff.
· Ensure timely and accurate completion and submission of forms and reports, including monthly close out, daily computer backup, and marketing surveys.
· Perform budgetary planning and assist Regional Director with the preparation of the initial budget.
· Regularly supervise accounts payable and receivable.
· Develop and maintain key closet procedures to ensure proper control of access and security on the property.
· Deliver thorough move-in presentation to new residents.
VII. Direct Community Maintenance and Improvement
· Maintain company standards on landscaping, curb appeal and maintenance. Monitor appearance and bring problems to the attention of the Regional Director. Attend grounds walks and follow up on items noted for the management team.
· Implement a Rent Ready Policy responsible for visually inspecting the condition of vacant units, making interior upgrade decisions and maintaining an inventory of Rent Ready vacant units.
· Identify and implement creative programs to increase the property value. Work with the owners to identify property goals and objectives. Be responsive and receptive to owner's needs, goals and objectives.
VIII. Occasional Duties
· Occasional duties as may be assigned by the Regional Director or other members of executive management.
Qualifications:
Education
· Preferable four year degree in business, hospitality or property management.
Special Skills Required
· Ability to effectively manage people
· Ability to sustain professional image
· Strong people skills
· Strong organizational skills
· Strong verbal and writing skills
· Excellent customer service orientation
· Assertive attitude
· Effective decision making skills
· Must take and pass drug screening test.
Knowledge
· Previous management experience in property management or related field is required, generally 3-5 years. Good understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
Qualifications:
Education
· Preferable four year degree in business, hospitality or property management.
Special Skills Required
· Ability to effectively manage people
· Ability to sustain professional image
· Strong people skills
· Strong organizational skills
· Strong verbal and writing skills
· Excellent customer service orientation
· Assertive attitude
· Effective decision making skills
· Must take and pass drug screening test.
Knowledge
· Previous management experience in property management or related field is required, generally 3-5 years. Good understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
