Communications Coach L Bgc, Taguig

**Showcase your talents.
Create your success story with us!
**
- Audit calls of Agents in terms of English Language and Communication effectiveness
- Partner with Training, Quality, and Operations on projects that will help improve the English language and communications of the program
- Facilitate Calibration Sessions on Language Communication with Operations
- Assist in other Tasks and Activities that will impact the improvement of Language and Communication skills of the agents
- Facilitate Language Upskill training based on opportunities gathered from call monitoring

**Requirements**:

- At least 1 year of working experience in the related field is required for this position.
- Background in teaching, facilitation, instructional designing the BPO industry is a MUST
- Demonstrated excellent verbal and written communication skills.
- Good work attitude and can work both as a team player.
- Can work under pressure and highly adaptable to changes.
- Background in team supervision or class management is a must.
- Level headed and demonstrates patience in training/facilitating employees with timely resolution
- Well-organized with keen attention to detail.
- Can work with minimum supervision with the initiative to finish deliverables on time
- Customer service focused
- Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee/learner development.
- Monitor & Evaluates trainee's/learner's performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.
- Supervises trainees from a behavior, attendance standpoint
- Willingness to work on a mid to night shift schedule in Bonifacio Global City, Taguig City

**What's in it for you?
**

**Our people enjoy some amazing perks, check out a few below**:

- Competitive salary package
- Exciting employee engagement activities
- Supportive and good-looking Team Lead
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off

**And most importantly, you'll be part of a growing company with dynamic and engaging team.
**

**Interested?
Here are ways to reach us**:

- Send a message to **09214815596 (Yana)**:

- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you comfortable working on a shifting schedule?
- Are you open to relocate near Metro Manila or Taguig?
(If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
**Education**:

- Senior High School (preferred)

**Experience**:

- BPO: 1 year (preferred)
- Communications Coach: 1 year (preferred)