Collections Specialist (B2B)

JOB QUALIFICATIONS
- College Graduate of ANY course
- Atleast 1 year experinece in collections (B2B)
- Good and stable internet connection
DUTIES & RESPONSIBILITIES
- Organize work list to prioritize past due accounts by outstanding dollars, risks levels, pay history and overall customer value by running a detailed aging report in CFORIA Collections System or the Forecasted Aging Report.
- Reconcile transactions and/or accounts.
- Contacting and follow up with plant/CSR and Sales Team regarding customer disputes and discrepancies
- Record detailed notes of all collection and dispute management activities related to customer accounts in CFORIA (Collection Tool)
- Follow up on previous collection efforts to ensure payments are received as promised
- Obtain and provide documents as needed to collect payments from customer like invoice copies & Proof of Delivery, Packing List, or Shipping Manifest
- Assist Credit Analyst to resolve order holds and/or recommend accounts for credit review
- Keep management informed of all potential credit risks discovered during collections process
- Provide recommendations to management for write-off, final demand letter, bad debt reserve or payment plan
- Provide Cash Application with requested information like remit details
- Participate in scheduled Monthly/Quarterly Regional Collections Call with plant and sales personnel
- Assist in documentation gathering for manual terms correction and refund
- Handle customer and supplier phone calls with a high degree of customer service
- Assist in preparing operating and management reports