Collections Specialist

Supervise assigned accounts to identify unresolved debts.
Develop effective repayment plans.
Follow-up with clients on overdue accounts.
Oversee all monthly payments and refunds.
Research and implement effective collection techniques.
Perform all administrative duties related to ensuring office efficiency.
Create monthly credit records.
Respond to client account queries in a timely and professional manner.
High school diploma or equivalent qualification required.
A minimum of 2 years’ experience in a similar role.
Strong understanding of billing and collection processes.
Outstanding communication and interpersonal skills.
Highly-skilled in negotiation.
In-depth knowledge of laws and policies related to debt collection.
Good administrative skills.