Collections Officer

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Duties and Responsibilities:
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- Manages a portfolio of delinquent accounts to minimize losses and maximize recoveries.
- Monitors and resolves unvalidated payments.
- Undertake end to end requests from the Recovery Back Office Supervisor
- Requests for Notice of Default, Letter of Demand, and Letter of Demand reminder letters to all defaulting customers and review all collection files for proper documentation and monitoring.
- Follow up on major debtors accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means of recovery agreed in the process.
- Negotiate with overdue customers and taking suitable arrangements to clear the overdue amounts according to the agreed process arrangements approved by the Management Team.
- Escalating matters to the team leader for approval to support and drive change to commit to continuous improvement through feedback and complaints escalations
- Manages accounts under securitization.
- Creates/Resolves & completes Jira Ticket for backpay in Hubspot and endorsed items to Recovery
- Processes refunds.
- Creates documentations and identify reports process gasp
- Responsible for accurate and timely communication to stakeholders, borrowers both internally and externally.
- Any other responsibilities that your immediate manager may assign

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Qualifications:

- Minimum one-year experience within a collections environment
- Excellent communication and negotiation skills
- Self-starter who proactively identifies and looks to solve problems
- Ability to work well within a team
- Good problem solving skills
- Self-motivated
- Ability to work effectively in a fast-paced start-up environment
- Must be keen to details
- Must be firm

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**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Commission pay
- Yearly bonus